FAQ’s

Yes, our staff is equipped to provide general quotes over the phone. However, some jobs require a more in-depth approach. For those jobs, we like to set up a time where one of our technicians can visit with you and provide you a free no obligation estimate. Or if you like, we offer you the option of speaking with a technician over the phone.

Yes, we are licensed and insured. Our engineers hold the following accreditations:

– Gas Safe Registered – 563180

– Installation and Servicing of Domestic Unvented Hot Water Storage Systems – 16/UVHW66/28557

– WREG – Water Supply Regulations

– City and Guilds – Level 2 certificate in Heating and Ventilation

– Power-Flushing Sertificate

– Public Liabiluty Insurance £2000000

Our technicians are specifically trained and have faith in their work. We feel that the customer should be treated as we would like to be treated ourselves. If at any time you have a comment about a technician, please call into the office and speak with a representative.

Absolutely! Our team is fully trained in both Residential Plumbing and Heating and Light Commercial Plumbing and Heating. We also work with our local suppliers for up to date product training.

No. We are a family owned and operated company and prefer to keep prices on a regular pricing structure.

Yes. We offer on call services to everyone. We carry all of the insurance requirement

No. We offer free estimates. There are no hidden fees.

For general quotes/estimates that do not require any manual labour, there is no charge.

For callouts that require boiler/central heating fault finding and diagnostics there is a £80+VAT charge for the 1st hour. During this time we will inspect the appliance/system, fault find and diagnose, then provide you with a written quote for the repair.

We accept bank transfers, debit or credit cards or cash. Payment terms will be agreed during the quoting stage.